Frequently Asked Questions

For Social Impact Organizations
For Coaches
  • What is the Coaching Corps?

    The Coaching Corps is a community of Box employees who are here to help social impact organizations best leverage Box's cloud content management platform. If you are an organization that has a declared and verifiable charitable or philanthropic mission to benefit communities, our volunteer coaches are here to help you! Here are our eligibility guidelines.

    We call our Coaching Corps volunteers "Coaches" but use the term interchangeably with "volunteer" in certain instances.

    Who is eligible to work with volunteers through the Coaching Corps

    Social impact organizations who have registered for donated/discounted Box and meet our eligibility guidelines can join the portal and sign up with a Coach.

    What types of projects can I get help with?

    Social impact organizations should look to the Coaching Corps as a Box kick starter. We want you to be successful on our product in order to fulfill your missions. We're here to help you define your content strategy and get the most use out of Box.

    The initial coaching session is ideal for new users, first time admins, or users who are just storing content without a clear strategy. For projects that go beyond, we encourage you to discuss an action plan with your coach to see if it's the right fit. If not, feel free to book another session with someone who might be better suited to your needs.

    What if I want to go beyond the first session?

    Social impact organizations should use their Coach for an hour initial call to get help on "Box 101." Engagements that continue beyond that should have clear expectations for both the organization and the developer. A few helpful things to keep in mind:

    • A good match. Ensure that you and the volunteer are a good match for each other. A good match means that the volunteer has the technical skills and time availability to help address the challenge or question at hand. Be sure to ask about this in your initial communication and conversation to ensure a great experience for you both.
    • Use Box. Organizations can have many different types of technology that make them run efficiently. Ensure that your questions revolve around implementing Box technology. If an integration with another platform is required, be sure to ask your volunteer about that from the outset.
    • Scope it. Should you determine with your coach that your project will go beyond the initial session, ensure that you and your coach have properly scoped the work. This ensures you both know the work that needs to be done ad have clear expectations about cadence and deliverables. Set up regular check-ins, develop a timeline and project plan, and be clear on desired outcomes for your organization.

    When I reach out to my Coach, what information should I provide?

    To make the most of your initial advisory call, share as much information as possible about your current usage of Box and any questions or challenges you have. Think about including this information:

    • Name and mission of your organization
    • What is your timeline?
    • What are you trying to achieve?
    • How long have you been using Box?
    • What is your role within your organization regarding Box? For example, are you an admin or a champion who is looking to further implement this with your group.
    • Will this project integrate with other systems or software?
    • Do you have a developer on staff?

    How do I find the Coach that’s best for me?

    Our volunteer Coaches are coming from different departments and expertise. We recommend using the keyword search terms. You can also compare volunteers by their profiles.

    Who are the Coaching Corps volunteers?

    Coaches are Box employees volunteering their time to ensure your success on Box. Each volunteer has been trained on how to answer your questions and/or route you to the best person.

    What should I expect once I select my volunteer?

    You can expect a response from your volunteer within 3 business days. Your advisory session can happen in person or via video. The Coach will work with you to understand your organization’s needs and discover how they can help. If your needs are limited to architecture guidance or troubleshooting, this conversation may be all that’s needed. If your organization needs to deploy a more sophisticated project, your volunteer may be able to help define next steps for working with software and direct you to additional resources. Any follow-up actions or conversations after the advisory session should be mutually agreed upon by you and the volunteer.

  • What is the Coaching Corps?

    The Coaching Corps is a community of Box employees who are here to help social impact organizations best leverage Box's cloud content management platform. As a volunteer Coach, you have the opportunity to use your Box knowledge to help organizations to better meet their missions through successful Box usage. We call our Coaching Corps volunteers "Coaches" but use the term interchangeably with "volunteer" in certain instances.

    What do I get out being a member of the Coaching Corps?

    The Coaching Corps is your chance to give back and utilize your Box skills for Good! Whether you have 1 hour or 10 hours a month, you get the opportunity to use your skills to have rewarding conversations with organizations and to have an impact on their larger content strategy. You’ll be amazed at how your knowledge and business skills can truly impact an organization. Other benefits include: meeting other volunteers, growing as a leader through interacting with many types of social impact organization, and learn ing about organizations you may not have encountered otherwise.

    Why does Coaching Corps exist? launched the Coaching Corps in March of 2018 to support our social impact organizations' success on Box. We wanted a scalable way for employees to give back through their skills and for social impact organizations to receive the assets they need to best utilize our product. We feel this allows us to follow our Box values to "Make Mom Proud" and "Blow our Customers Minds."

    I’m ready. How do I become a Coach?

    Woohoo! We'll need a few things from you to get started:

    • You should have practical experience working with customers regarding the Box platform.
    • Have a current Box account
    • Be familiar with Box customer stories and nonprofit use cases
    • Commit to responding to incoming requests within 3 business days
    • Be willing and able to share your skills with social impact organizations
    • Select which keywords you want to help organizations with: Getting started, Best Box practices, or Troubleshooting.

    When you’re all set, please fill out application form and someone from the Coaching Corps Founding Team will be in touch shortly. We will reach out about a training sessions and the required materials you’ll need to review.

    What can I expect from a Coaching Corps engagement?

    Within our thousands of social impact organizations utilizing our platform, we have a huge variety of organizations with different needs. As a volunteer, your aim should be to blow our customers' minds and do the best you can - you likely won't know every answer and you won't be able to solve everything, but that's okay. We want organizations to walk away from this experience feeling like they can better utilize Box for their needs and wanting to recommend this engagement to others.